Privacy Policy

Policy last updated: September 13, 2026
Brand name updated: September 26, 2026

Fikori helps people share kindness through a virtual cup of coffee. This policy explains the information we process to provide the service and how you can manage it.

Using a nickname does not make your account anonymous to the service operator. We process sign-in identifiers and other information described below to run Fikori.

Information we process

Account and profile information: Apple or Google sign-in identifiers, your email address (which may be an Apple private relay address), nickname, avatar, and any birthday, region, city, interests, or coffee preferences you choose to provide.
Content you create and share: letters, photos, selfies, audio recordings, coffee-making choices, themes, and gift content. We access your camera, photo library, or microphone only when you grant permission and use the relevant feature.
Service and device data: one-way hashes of session credentials, push notification device tokens, inventory and virtual item records, Warm Beans wallet transactions and balances, gift sending and receiving records, moderation status, reports, reasons for moderation decisions, block records, and limited logs needed for security and troubleshooting.
Purchases and access to purchased items: Apple transaction identifiers, product identifiers, subscription status, purchase and expiration times, refund or revocation status, and membership access, Warm Beans credits, and permanent digital item ownership associated with your Fikori account. We do not receive your full payment card details.
Approximate location: when you choose nearby or international delivery, we may use the country- or city-level information you provide. Fikori does not require continuous precise location tracking.

How we use and share information

We use this information to let you sign in, create and deliver gifts, store media, send notifications, sync shop inventory, verify purchases and restore access to purchased items, handle refunds or revocations, process reports and account deletion, and prevent abuse. We do not sell personal information.

To operate the service, necessary data may be processed by providers including Apple, Google, Apple Push Notification service, Alibaba Cloud OSS, and Imgix when enabled. These providers process data only to the extent needed for the relevant features and under their own terms. We may also disclose necessary information as required by law or as legally permitted to protect user safety.

To prevent abuse, authorized human reviewers check text, images, and audio in gifts and replies, as well as nicknames and avatars, before they are delivered or shown to others. Reviewers also examine reported content and record their decisions. Content that is awaiting review or has not passed review is not shown to the recipient. Profile details that do not pass review are replaced with default profile details. You can ask us to review a decision by contacting Email support.

Retention, security, and your choices

We retain information only for as long as needed to provide the service, meet legal obligations, and handle security matters and disputes. You can revoke camera, photo library, microphone, and notification permissions in your device settings. Revoking a permission does not affect content you have already chosen to share.

We use measures such as encryption in transit, access controls, short-lived signed media URLs, and session credential hashes to reduce risk. No system can guarantee absolute security.

Account deletion and contact

You can request account deletion in the Fikori app settings. Your account and associated content will enter the deletion process. A minimal set of records may be retained for as long as necessary to address security matters, disputes, or legal obligations. If a deletion task temporarily fails, the system retries it automatically.

For privacy requests or questions, contact Email support. We may first verify your identity to protect your account.

Policy updates

This policy may change as the service or applicable regulations change. We will highlight significant changes in the app or on this page and update the date at the top of the page.

For Fikori's usage rules and subscription information, see the Terms of Service.