Support & Safety

Help with Fikori, your account, and TestFlight.

Brand name updated: September 26, 2026

Get help

Contact Email support and include when the issue happened, your app version, and the steps that led to it. Do not send sign-in credentials, complete push notification tokens, or another person's private content.

Report or block someone

If you receive an upsetting, harassing, or potentially unlawful gift, open the gift details in your inbox or outbox to report the relevant gift, reply, or profile, or choose to block the user.

Blocking prevents future matches between both users, hides gifts and replies between them, and cancels related gifts that have not yet been collected. If there is an immediate threat to someone's physical safety, contact local emergency services first.

Content review and appeals

New gifts, replies, nicknames, and avatars go through human review before they are delivered or shown to other people. You can check a gift's review status in your outbox.

If your content does not pass review or your account features are restricted, contact Email support to request another review. Include your account information, the relevant gift ID, and a brief explanation. Do not send sign-in credentials. If an account restriction is lifted, any content that previously failed review still needs a separate review.

Your account and data

You can sign out or request account deletion in the app settings. If you cannot access your account, contact Email support. Read the Terms of Service for service rules and the Privacy Policy for information about how we process data.

TestFlight feedback

Beta versions may include features and experiences that are still being refined. You can use TestFlight's Send Beta Feedback option to include screenshots and diagnostic information, or contact Email support directly. We prioritize issues involving sign-in, missing content, privacy, safety, and payments.